Reservations

Reservations are held with a credit card and charged the full amount plus any fees associated with your card on the day of check-in. Your card will be held on file for any incidentals/damage, missing items, or excessive cleaning to your room. The hotel reserves the right to charge your card accordingly to cover these costs.

Cancellations

For standard bookings cancellations must be made 5 days prior to check-in for a full refund. Any cancellation made within the 5 days prior to check-in will be charged for the first night’s stay + taxes and fees. Cancellations made on the same day as arrival will be charged the full amount and will only be refunded if the nights cancelled can be re-booked. For group bookings please refer to your booking agreement for cancellation policy. For extended stays, cancellations must be made 15 days prior to your arrival for no extra charge. The 10% fee at time of booking is non-refundable. There are no refunds for shortened stays or early departures. Please call us at (250) 352-1715 or email: info@stirlingsuites.com if you need to cancel or modify your reservation. Any cancellation or modification fees are determined by the property.

Occupancy

The total number of guests must be registered at time of booking, the guest who made the reservation is responsible for the other guests in his/her group. A maximum of 2 outside visitors are allowed at a time. No outside guests allowed between 8pm – 8am. If we get any complaints about you or any of your guests you will be subject to a $200 fee. If there are complaints after hours you will be charged a $200 fee and possible eviction from the property. The hotel is for hotel guests only, no unregistered guests are allowed to sleepover. When traveling with children, they must be registered as guests at time of booking.

Accessibility

Stirling All Suites Hotel is a two story walk up. The building does not have an elevator. If you are booking a stay with us, please know that the suites located on the 3rd and 4th floor are accessed by an interior staircase. Our Garden suites are located on the ground level, and the 2nd floor suites are located at street level making access for anyone who may have mobility issues easier to stay on either of these lower levels. We do not have wheelchair suites or wheelchair ramps. Please call or email the hotel if you need further information regarding
accessibility.

Check-In Policy :

Stirling Suites is a contactless hotel with no front desk or on-site concierge. Prior to arrival, guests will receive a check-in form by email. Completing this form is essential to receive your check-in instructions and be considered for parking. On the day of your arrival, check-in instructions—along with your access codes—will be sent via email. If you need assistance, our team is available daily from 8 a.m. to 10 p.m. by phone at 250-352-1715 or by email at info@stirlingsuites.com Early check-ins may be available by request and must be arranged at least 24 hours in advance. A $50 fee applies.

Checkout and Late Checkout :

Our regular checkout time is 11 a.m., at which point your pin code will deactivate. If you depart earlier, we ask that you let us know via email or text so we may adjust our cleaning schedules. If you’d like to request a 1hr extension for a later checkout of 12pm, please let us know at least 1 day in advance and we will be happy to accommodate if this option is available. Any late checkout request past 12pm will be charged a $100 fee. We are a small boutique hotel, so all our reservations, cancellations and timely checkouts are all vital to our operation. If a guest checks out after 11 a.m. without prior approval, that guest will be subject to a $100 fee.

Parking:

Please note that parking is limited and cannot be guaranteed at the time of booking. Spaces are available on a first-come, first-served basis, with priority given to guests staying in our one-bedroom suites. However, parking assignments are only made after the guest completes their check-in form. If this form is not submitted, parking will not be assigned. Our parking lot can accommodate compact cars, midsize SUVs, and small trucks (such as a Toyota Tacoma or similar). Unfortunately, full-sized trucks and oversized SUVs cannot be accommodated in our lot and will need to park at the metered spots on Vernon Street in front of the hotel. Metered parking runs Monday to Saturday, 9 AM – 5 PM, at a rate of $2/hour. Meters are free outside these hours, overnight, on Sundays, and holidays. There are plenty of meters nearby, as well as free street parking just two blocks away. If we cannot accommodate your vehicle we will include plenty of alternate parking options in your check-in instructions.

Pets :

We are a pet free property.

Quiet Time :

10pm – 7am

All guests must respect the quiet time of the hotel, this includes: loud music/tv, loud voices. We want to insure all of our guests are comfortable and enjoying a quiet sleep environment. We have a one warning policy, any guests that continue to not follow hotel policies will be asked to leave.

Sauna :

Our sauna is available daily from 2pm – 9:30pm, for all guests enjoyment . Guests must read and follow the rules of the sauna before use.