Hotel Policies & Guest Information

Welcome to Stirling Suites! As a small boutique hotel, we strive to provide a comfortable, peaceful stay for every guest. Please review our policies before arrival.

Reservations & Payment

Guests making reservations must be 25 or older. A valid credit card is required to secure your booking. Full payment, including applicable taxes and disclosed fees, is charged on the day of check-in.

Your card will remain on file for authorized incidental charges, damage, missing items, or excessive cleaning beyond normal use.

Cancellation Policy

Standard Stays

• Cancel at least 5 days before arrival with no cancellation fees or charges.
• Cancellations within 5 days of arrival incur a charge of one night’s stay, including applicable taxes and fees.
• Same-day cancellations and no-shows are charged the full reservation amount. Refunds for cancelled nights may be considered if successfully rebooked.
• No refunds for early departures or shortened stays.

Extended Stays & Group Bookings

• Cancel at least 15 days before arrival to avoid additional cancellation charges.
• The 20% booking fee is non-refundable.

To cancel or modify your reservation, please contact us directly.

Contactless Check-In & Check-Out

Check-in: 4:00 PM | Check-out: 11:00 AM

For a seamless and convenient arrival, Stirling Suites offers a contactless check-in experience rather than a traditional front desk. Approximately 5 days before your stay, you’ll receive a quick online check-in form by email. Simply complete this form to receive your personal access codes and arrival instructions on the day of check-in.

Early check-in may be arranged in advance, subject to availability and applicable fees. Please contact us for details.

Late check-out until noon may be requested at least 24 hours ahead, subject to availability. Unapproved departures after 11am incur a $100 fee.

Parking

On-site parking is limited, not guaranteed, and assigned after completion of your check-in form. Priority is given to one-bedroom suites.

Our lot accommodates smaller vehicles only. Full-size trucks and oversized SUVs must use nearby street parking. Alternative parking information is provided with arrival instructions.

Smoking & Pets

We are a smoke-free and pet-free property.

Smoking, vaping, cannabis use, candles, and incense are prohibited inside the hotel and on balconies.

• Smoking violations: $500 fee
• Unauthorized pets: $500 fee

Quiet Hours & Visitors

Quiet hours: 10 PM – 7 AM.

Please respect fellow guests by keeping noise to a minimum. Parties are not permitted without management approval.

A maximum of two visitors per suite is permitted at a time. Visitors must leave by 8 PM, and overnight guests must be registered.

Noise violations may result in fees of up to $200 or termination of the stay for continued non-compliance.

Damage & Guest Responsibility

Guests are responsible for damage, missing items, and excessive cleaning caused by themselves or their visitors. Reasonable repair, replacement, or cleaning costs may be charged to the card on file.

Please keep your access codes private and meet all deliveries at the main entrance.

Housekeeping & Sustainability

As part of our commitment to sustainability, we’ve embraced a more eco-friendly approach to housekeeping, reducing unnecessary water and energy use while giving you added privacy during your stay.

Daily housekeeping is not automatically provided, but we’re always happy to refresh your towels or remove garbage upon request.

For stays of 5 nights or longer, a complimentary mid-stay cleaning is included.

Accessibility

Our hotel does not have an elevator or wheelchair-accessible suites. Third- and fourth-floor suites require stair access.

Please contact us with accessibility questions.

Security & Privacy

For guest safety, security cameras operate in common hallways and exterior areas. No cameras are located inside guest suites.

Hotel Rights & Guest Conduct

We reserve the right to refuse service or terminate a stay when guests engage in disruptive, threatening, unsafe, or unlawful behaviour, cause damage to the property, or repeatedly violate hotel policies.

Guests who fail to comply with hotel policies may be asked to leave the property without a refund, where permitted by law. Management reserves the right to recover reasonable costs associated with damages, excessive cleaning, or policy violations, subject to applicable law.

Need Assistance?

We’re available 24/7 to help!

Phone: (250) 352-1715
Email: info@stirlingsuites.com

Stirling All Suites Hotel
715 Vernon Street, Nelson, BC V1L 4G3

Thank you for helping us keep Stirling Suites a welcoming, relaxing place to stay. We look forward to hosting you!